Privacy Policy

Last updated: November 1, 2025

At Défi Clean – Extreme Cleaning, we respect your privacy. This policy explains what personal data we collect, for what purpose, how long we keep it, and what rights you have.

1. Who We Are

Défi Clean – Extreme Cleaning
Address: 53B Rue de Boussy, 91860 Épinay-sous-Sénart, France
Phone: +33 1 76 50 55 57
Email: contact@defi-clean.fr
Data controller: Défi Clean.

2. What Data We Collect

  • Identification data: first name, last name.
  • Contact details: phone number, email, postal code or service address.
  • Service-related information: type of request (extreme cleaning, clearance, disinfection, etc.), free description, photos if provided.
  • Technical data (cookies/UTM): pages visited, referral source (e.g. TikTok, Facebook), device and browser type.
  • Communications: messages via contact forms, emails, phone calls, WhatsApp, or social media messages.

3. Why We Collect Your Data (Purpose & Legal Basis)

  • To respond to your inquiries or quote requests (pre-contractual measures).
  • To schedule and carry out services (contract performance).
  • To ensure customer service and quality follow-up (legitimate interest).
  • To measure website traffic and improve our services (consent for non-essential cookies).
  • To comply with legal obligations (billing and accounting requirements).

4. How Long We Keep Your Data

  • Prospects: 3 years after the last contact.
  • Clients and services: duration of the business relationship + 5 years (legal obligations).
  • Cookies: stored for the duration indicated in the cookie banner (generally 6 to 13 months).

5. Who Has Access to Your Data

Access is limited to authorized staff only. Your data may also be shared with:

  • Technical service providers (hosting, emailing, CRM, analytics) solely to operate the service.
  • Operational partners when necessary to complete a service (e.g. waste management), under strict confidentiality agreements.
  • Authorities if required by law.

6. Hosting & Security

The website is hosted by OVH, 2 rue Kellermann, 59100 Roubaix, France. We implement appropriate security measures (HTTPS encryption, access control, backups). However, no system is infallible, so please remain cautious when sharing sensitive information online.

7. Data Transfers Outside the EU

Some tools (e.g. social media platforms, analytics) may involve data transfers outside the European Union. When this occurs, we ensure that adequate safeguards are in place (standard contractual clauses, or transfers to approved countries).

8. Cookies & Trackers

During your visit, cookies may be installed to ensure proper website functionality, measure performance, or personalize advertising (e.g. UTM tags or ad pixels). Non-essential cookies are used only with your consent via the cookie banner. You can also manage or refuse cookies directly in your browser settings.

9. Your Rights (GDPR)

You have the following rights regarding your personal data: access, rectification, deletion, restriction, portability, objection, and withdrawal of consent (for consent-based processing). To exercise these rights, please contact us at contact@defi-clean.fr. You can also file a complaint with the CNIL (French Data Protection Authority).

10. Minors

Our services are intended for adults. If we inadvertently collect data from a minor, please contact us to request its deletion.

11. Contact

For any questions regarding this privacy policy or your personal data:
📧 contact@defi-clean.fr – 📞 +33 1 76 50 55 57

12. Updates

We may update this policy to reflect legal or technical changes. The online version shall always prevail.