FAQ — Diogenes Cleaning
Practical answers about cleaning after Diogenes syndrome: steps, safety, pricing, timelines, insurance, before/after, and how to choose a company.
Frequently asked questions
Good to know: every situation is unique. The answers below provide a general framework. For an exact quote, request a free estimate.
Procedure & safety
What are the main steps of an intervention?
Assessment, sorting & safeguarding, removal and disposal (10–30 m³ skips), deep cleaning (floors, walls, ceilings), disinfection/decontamination, deodorisation and final quality check — all in line with strict health and safety protocols.
Can the family clean the home themselves?
Strongly discouraged: biological risks (bacteria, mould, pests), cuts, fumes. Specialist teams use full PPE, protocols and appropriate biocidal products.
What happens to personal belongings?
We perform respectful sorting: papers, keepsakes and valuables are safeguarded; waste is routed to approved channels with full traceability.
What are the risks and precautions?
- Risks: pathogens, mould, sharp objects, fire.
- Precautions: secured perimeter, full PPE, ventilation, strict sanitary protocols.
Pricing & quotes
How much does cleaning after Diogenes syndrome cost?
It depends on the area, the level of unsanitary conditions and the scope (removal, disinfection, pest treatment): from around €500–€800 for light clutter up to €3,000+ for severe cases.
Is the quote free and mandatory?
Yes — a free quote follows the assessment. It specifies volumes, risks, logistics (skips, PPE, biocides) and timelines.
Will insurance reimburse it?
Sometimes, if the incident is covered (water damage, fire, etc.). Check your policy and contact your insurer.
Timelines, duration & logistics
How long does an intervention take?
Usually 1 to 3 days, depending on area, clutter and treatments (disinsection, deratting, deodorisation).
Do you operate everywhere in France?
Yes — nationwide service. Timelines vary with location and urgency.
Do I have to be present during the work?
Not mandatory. A designated contact can validate sorting decisions and sign the end‑of‑work report.
Choosing a specialist company
How do I choose the right company?
- Experience in extreme cleaning, references and reviews.
- Strict sanitary protocols, PPE, certified biocides.
- Waste traceability, photo reports, quality guarantee.
- Availability 7 days a week, clear quote and firm timelines.
Do you offer discreet and humane support?
Yes. We work with discretion, listening and respect, to preserve dignity and reduce resistance to change.
Essential Resources
Main GuideHoarding Cleaning: Complete, Fast & Humane Intervention
Cleaning after hoarding or Diogenes situations requires professional expertise. Défi Clean provides clearance, disinfection, decontamination, and restoration of unsanitary homes across France — always with discretion and respect for people.
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Understanding🧽 Steps of a Hoarding Cleaning: The Défi Clean Method
From property assessment to full disinfection, discover the 6 key stages of a hoarding cleaning project. A rigorous and safe process, step by step.
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⚠️ Key Info🏆 Why Choose Défi Clean?
Discover why Défi Clean is a national reference: certified expertise, confidentiality, fast response, and deep respect for every individual. Your trusted partner for extreme and hoarding cleaning.
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